Contact Forms, Live Support, CRM

Support tickets with live chat interface, contact form, frontend and backend conversation management, floating contact icon, report and contact author buttons on content.
Provides site support desk & messaging features for backend/frontend, combining ticket management with live chat interface in unified conversation interface. Custom contact forms enable collecting custom data per per contact or conversation, registering accounts.

• Support pages in website frontend for starting/accessing conversations
• Members can open a conversation directly, while visitors have to confirm their email first
• Admins can see and access open Conversations from backend
• Report Content button for any post types (configurable)
• Contact Owner button for any post types (configurable)
• Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
• My Conversations page to website frontend, to access own tickets by logged in users
• Custom support departments for website / report content / contact content owner / contact user
• Floating support buttons (contact, new messages) on all pages (can be disabled)
• Message counter in backend (site support) and frontend (for creators)
• Send webcam/screen/microphone recordings and file uploads in conversations
• Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
• Custom form per department enables custom fields per conversation (ticket)
• Invite by email to fill a form, contact a department or join a new conversation
• Can messages, add to later messages for quick replies
• Integrates with MicroPayments Plugin for paid support (per conversation, message)
• Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
• Multilanguage conversations with DeepL integration for translating messages on request

More features to come …

License

This plugin is released under a GPL license.