LiveAgent – Omnichannel Help Desk & Live Chat Software

LiveAgent is a multi-channel help desk software that offers over 179 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.

LiveAgent Explained in 1 Minute

LiveAgent Core Features

LiveAgent’s core features include:

Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts and suggestions — they’re all automatically pushed into your LiveAgent account in the form of a ticket.

Hybrid ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.

Live chat:
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.

Call center:
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.

Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.

Reporting:
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.

Mobile Apps:
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.

Customer service:
24 Hour customer service and white-glove setup

Premium Features (on paid plans)

• Social media integrations with Facebook, Facebook Messenger, Twitter, Instagram, and Viber
• Knowledge Base
• Customer forum
• Rules & time rules
• Departments
• Advanced reporting
• SLAs with reports
• Multibrand support
• Contacts & groups
• Load data from your CRM
• API & Integrations
• Real-time visitor’s monitor
• Chat invitations
• Chat satisfaction surveys
• Video call
• IVR
• Call routing & transfers
• Hardware IP Phone
• Unlimited call storage
• Gamification
• Sound configuration
• Audit log
• Search and replace
• Time tracking
• Additional Knowledgebase
• Branding free

Languages available

• English
• Arabic
• Bosnian
• Catalan
• Croatian
• Czech
• Danish
• Dutch
• Estonian
• Filipino
• Finnish
• French
• German
• Greek
• Hebrew
• Hungarian
• Chinese simplified
• Chinese Traditional
• Indonesian
• Italian
• Japanese
• Korean
• Latvian
• Lithuanian
• Macedonian
• Malay
• Montenegrin (Latin)
• Norwegian
• Persian
• Polish
• Portuguese, Brazilian
• Romanian
• Russian
• Serbian (Latin)
• Slovak
• Slovenian
• Spanish
• Swedish
• Thai
• Turkish
• Ukrainian
• Vietnamese

Plugin features

• offers a LiveAgent Free Account
• Integrates WordPress with live chat software
• Instantly adds a chat button to your WordPress pages, no HTML or coding required

Comparisons

• LiveAgent alternatives

Arbitrary section

Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.

If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].

Localizations

This plugin is currently localized in the following languages:

• English (en_EN)
• Slovak (sk_SK)
• Hungarian (hu_HU)