Sola Support Tickets

The easiest to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.

Features

• Manage support tickets (pending, open, solved)
• Adds a Submit Ticket page to your website
• Receive email notifications for new support tickets
• Receive email notifications for support ticket responses
• One support agent
• Priorities – Add priorities to your support tickets (low, high, urgent, critical)
• Internal notes

Premium Add-on

• Custom front-end help desk showing new, open and closed tickets
• Multiple support agents
• Support tickets can be made private or public
• Add popular tickets to your help desk page
• Macros (add predefined responses to your support tickets)
• Assign tickets to other support agents
• Allow guests to submit support tickets
• Choose a default ticket status
• Upload files to support tickets and responses (HTML 5)
• Link your help desk to an email address and automatically create support tickets when emails are received
• Themes for the front-end help desk page (coming soon)
• Customize your help desk through the use of shortcodes
• Enable CAPTCHA on your support ticket submission form
• Departments
• Get the Sola Support Tickets Premium Version for only $29.99

Translations

Get a free copy of the Sola Support Tickets Premium version in exchange for translating our plugin!

• English (default)
• German (Michael Schulz)
• French (Raymond Radet) (Etienne Couturier)
• Spanish (Io)
• Dutch (Johan Omlo)
• Italian
• Croatian (Sanjin Barac)
• Bengali (Mayeenul Islam)
• Portuguese – Portugal (Miguel Madeira Rodrigues)
• Danish (Kenneth Wagner)
• Turkish (Cahit Cengizhan)