SupportFlow

SupportFlow Install Statistics

-11

Today: 0 Yesterday: 11 All-time: 4,814 downloads

Try plugin: SupportFlow

We'll create fresh WordPress site with SupportFlow installed. You have 20 minutes to test the plugin after that site we'll be deleted.

Takes ~10 seconds to install.

About SupportFlow

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

3.5 out of 5

updated: 8 years ago

since: 10 years ago

author: Daniel Bachhuber, Varun Agrawal, Alex Mills, Andrew Spittle

Description

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

Allow agents to create/reply tickets using web interface.
Customers can create ticket by sending an E-Mail or filling a web based form.
Agents can opt to get E-Mail notifications of replies of tickets.
Administrator can limit agents access to particular tags.
Administrators can see daily/weekly/monthly ticket statistics.
Agents can view tickets assigned to them in admin dashboard.
Agents can insert predefined replies to the tickets.
Agents can add their signature to tickets using one-click.
Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).