WP DeskLite – Helpdesk and Support Plugin

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.

WHAT DOES IT DO?

Check out the features of the plugin:

• Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend
• Access Control: Admin Can Assign support roles who has access to tickets
• File attachments: Multiple files can be attached to the Tickets by the user and the Admin
• E-mail notifications: The User and the admin recives email notification when a ticket is created or replied,
• E-mail Customizations: All the Emails can be customised by the Admin
• Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc
• Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management
• Admin can edit ticket at any time
• Fully responsive design for front-end and admin
• Strength & Flexibility
• Easy to Use
• Shortcodes for the My Tickets and New Ticket Form